To find an NDIS registered providers you can search the Provider Finder on the NDIS myplace portal.

To change your NDIS service provider, follow these 3 simple steps.

1. Check the terms and conditions of your service agreement. This agreement will give you information on any termination periods or cancellation fees that may apply when cancelling the services of your current provider.

2. End the service agreement with your current service provider. This should be done in writing, ideally in an e-mail, so that your current provider is aware of your request to formally end the agreement that you have with that service provider.

3. Remove your service booking on the myplace portal. You will need to talk to your current provider and request this so that your new provider can create their own service booking for you.

The first step you need to take is to find out if you meet the eligibility requirements.

To apply to become an NDIS participant you must:

• be an Australian citizen or hold a permanent visa or a Protected Special Category visa

• have a permanent disability that significantly affects your ability to take part in everyday activities

• be aged less than 65 when you first enter the NDIS.

Visit Accessing the NDIS for more information, or call us on 13 77 88.

If you choose to be plan-managed, an NDIS-funded Plan Manager will be added to your care team. They access funds directly from the budgets in your plan to pay your providers on your behalf. If you choose to use a Plan Manager, they will:

• pay your providers for the supports you purchase;

• help you keep track of your funds;

• take care of financial reporting for you;

• depending on your circumstances, they can also help you choose your providers.

Support coordination is a program that assists in implementing and coordinating all supports in your plan. Depending on your individual goals, plan objectives, and aspirations, you may receive funding for the supports in your plan. A Support Coordinator will meet with you to determine how to achieve your goals and will assist you in navigating the NDIS system by coordinating informal, mainstream and funded supports in a service delivery environment.

You can look up registered support coordination providers using the Provider Finder tool in myplace. The Provider Finder will let you search for support coordination providers located near you. Every three months the NDIA publishes a list of registered providers in your state on the NDIS website.

Your Local Area Coordinator (LAC) or Early Childhood Early Intervention (ECEI) partner may help you find and connect with a Support Coordinator. The planner, LAC or ECEI partner will provide plan information to your Support Coordinator so that they understand your plan and can assist you in achieving your goals.

Support Coordinators will engage and design your plan based on your specific needs. The Support Coordinator will walk with you every step of the way during your NDIS journey to implement the plan across three levels of support coordination that can be included in your plan:

1. Support connection – helps build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and achieve your goals.

2. Support coordination – will assist you with building the skills you need to understand, implement and use your plan. A Support Coordinator will work with you to ensure that a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

3. Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you with managing challenges in your support environment and ensuring consistent delivery of service.

Your service provider will provide your Plan Manager with invoices. Invoices will be processed through the myplace provider portal and payments will be made directly to your service provider.

Log on to myplace portal to view and check your budget.

To access myplace, you will need a myGov account to sign in to myplace. If you already have a myGov account for other government services such as Medicare, the Australian Taxation Office or Centrelink, you can use the same myGov account for the NDIS.

Visit myGov to find out how to create your myGov account.

You will be given an activation code to use the first time you access the myplace portal. It is important that you access myplace as soon as possible after you receive your activation code, as the code will expire within 10 days. If you need an activation code, or your activation code has expired, you can get another one by calling the NDIA on 1800 800 110 or contacting your ECEI Coordinator or LAC.

NDIS pricing arrangements can be found on their website at this link: https://www.ndis.gov.au/providers/pricing-arrangements